How can we help?

We read every message. Most questions are answered within two business days.

Email the Kutvio team

Tell us what's going on and we'll get back to you.

Email support support@kutvio.com

Export fails or stops

Make sure your device has enough free storage — at least twice the estimated video size shown in the export sheet.
Try a lower resolution or frame rate (for example 1080p at 30 fps).
Keep Kutvio open with the screen on until the export finishes; the system may stop exports in the background.
Restart the app and try again.

Kutvio can't see my videos or photos

iPhone/iPad: open Settings → Kutvio → Photos and choose Full Access, or tap Manage in Kutvio's picker to add more items to Limited Access.
Android: open Settings → Apps → Kutvio → Permissions → Photos and videos, and allow access.
Videos stored only in iCloud may need to download first — make sure you're connected while importing.

Audio is out of sync

Update Kutvio to the latest version.
Remove the clip and import it again.
If the clip uses a very high or low speed, preview playback can be approximate — the exported video is always rendered in sync.

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